Last updated: 29 June 2026
This Cancellation and Refund Policy explains how cancellations and refunds work for product purchases from Gaudhuni Industries and for donations to Gaudhuni Foundation made through www.gaudhuni.com.
1. Product Orders
1.1 Order Cancellation
You may request cancellation of a product order before it is dispatched by contacting us at info@gaudhuni.com or +91 7217064288. Once an order has been dispatched, it cannot be cancelled.
1.2 Returns, Replacements & Refunds
As our products are handmade, organic and perishable in nature, we accept returns only where a product is damaged, defective, or incorrect. We do not offer returns for change of mind.
- Report a damaged/defective/wrong item within 3 (Three) days of delivery, with photographs and your order number, to info@gaudhuni.com.
- After verification, we will arrange a replacement, or a refund if a replacement is not available.
- The item must be unused and in its original packaging. Claims raised after 3 days may not be accepted.
1.3 Refund Method & Timeline
Approved refunds are processed to the original payment method via the payment gateway, typically within 5–7 business days of approval. Bank/UPI processing times may vary. For Cash on Delivery orders, refunds are made via bank transfer/UPI to details you provide.
2. Donations
Donations to Gaudhuni Foundation are voluntary charitable contributions and are generally non-refundable, as funds are committed to ongoing Gau Seva activities. However, to protect donors:
- If you are charged in error — for example a duplicate transaction, an incorrect amount, or an unauthorised charge — please contact us within 2 days at info@gaudhuni.com. After verification & at our sole discretion, the erroneous amount will be refunded to the original payment method.
- Donation receipts are issued for successful, non-anonymous donations.
3. Recurring / Auto-pay Donations
- You can cancel a recurring (auto-pay) donation at any time. Cancellation stops all future auto-debits immediately.
- To cancel, use the cancellation option in your UPI app/bank, or email us at info@gaudhuni.com with your registered details and we will cancel the mandate with the payment partner.
- Donations that have already been successfully processed before cancellation are non-refundable, except in the case of a verified duplicate, incorrect, or unauthorised charge as described in Section 2.
- Before each scheduled charge, the payment system sends you a pre-debit notification as required by RBI, giving you the opportunity to cancel beforehand.
4. How to Reach Us
For any cancellation or refund request, contact us at info@gaudhuni.com or +91 7217064288, quoting your order number or donation reference. We aim to respond within 48 hours.